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FAQs |
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To log on to the Web site, you must be registered for Information
Exchange and Information Exchange Administration Services.
Once you are registered, you will have an Information Exchange
account ID, user ID, and password to use. For security reasons,
in order to log on to the Web site, your password must be
an Extended Security Option (ESO) password. If you have
a password that is not currently an ESO password, you must
change it to an ESO password. To learn the ESO password
rules, click the "ESO password rules" link on the Web site
logon page. You can use either the Web site or the full-screen
emulator version to change your password. [Return
to questions]
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TCP/IP FTP gateway for the Internet |
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You must register to use this service. You must also have
a secure FTP client. New IE/FTP 1.4.1 customers will receive
a pair of Identification tokens when they register for the
Internet gateway. They can use these tokens to obtain a
certificate from the registration Web site (https://pki.services.ibm.com).
Existing Information Exchange customers who wish to use
1.41 can obtain identification tokens using the self-registration
process described on the registration Web site (https://pki.services.ibm.com).
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This depends entirely on the client software
you are using. Refer to your user manual or contact your product
vendor.
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If your transfers usually complete successfully,
occasional failures could simply be due to network problems
on the Internet. Try to connect again. If you have an automated
script that connects for you, then it is a good idea to implement
retry logic.
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Many graphical FTP clients assume the output
produced from an Is-l command will be in the format produced
by a Berkley Unix FTP server. The responses by the IE/FTP
gateway contain different information and, therefore, the
client is unable to parse the replies from the server.
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Yes, this service is available via IP Notification
Manager (IPNM). However, this service is only suitable for
customers with leased-line connections. Refer to "Message-arrival
notifications" on page 129 of the Information
Exchange via TCP/IP FTP Gateway User's Guide.
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You may have a firewall set up that is preventing
the server from setting up another connection from itself
back to your machine. Try using passive transfer mode on a
client that supports the PASV command.
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This is usually due to a change on the local
network. Ask your network administrator if there have been
any changes. For example, is there a new firewall?
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This could be due to the translation table that you or
your trading partner are using. There are simple translation
tables in the support directory. For more details, see "Retrieving
support files" on page 45 of the Information
Exchange via TCP/IP FTP Gateway User 's Guide.
This could also be due to sending or receiving the file
in a different way. For example, if the file was sent in
ASCII mode and received in BINARY mode.
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The support directory contains information files,
technical specifications, sample scripts, and translate tables.
For more details about receiving files from the support directory,
see "Retrieving support files" on page 45 of the Information
Exchange via TCP/IP FTP Gateway User 's Guide.
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The rules are the same as those specified for
Information Exchange; the most important is: You should never
use your user ID as a password. For a complete list of passwords
rules, see the Information
Exchange Administration Services User's Guide .
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