What are the different types of administrative authority in Information Exchange Administration Services, and what functions can each type perform?

How do I set up a new trading partner?

Trading partner information is maintained in a list of trading partners. To add a trading partner to the list, you should first gather some information about your trading partner.

1. You need to know the following:
• The network your trading partner uses.
• The trading partner's account ID and user ID.
• The trading partner's EDI interchange receiver ID and qualifier, if you are exchanging EDI data.
• The willingness of your trading partner to pay send-side and receive-side charges.
2. You need to set up payment levels (options) in your user profile and trading partner list.
3. You need to map your trading partner's EDI information to his account ID and user ID. Instruct your trading partner to follow these same steps for you.
4. For complete information about trading partners, see the chapter about trading partners in the Information Exchange Administration Services User's Guide.

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Which value added networks (VANs) are interconnected with GXS and what are their mailbox names?

The following table lists all EDI Services providers value-added networks (VANs) that you can communicate with through EDI VAN Interconnect as of February 2005. It includes the Information Exchange mailbox name for each VAN. The mailbox name consists of Information Exchange account ID: VANS and user ID: xxMAIL.
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U.S. EDI Interconnected VANs

EMEA - OFTP Interconnected VANs Return to top

EMEA - Expedite Interconnected VANs

What is carbon copy and how would I use it?

The carbon copy feature enables the delivery of an electronic copy (carbon copy) of a message to one or more recipients. The message can be either EDI or non-EDI data. A carbon copy message can be generated when you send or receive a message. Using the carbon copy feature, a user can also divert (redirect) a message to an alternate mailbox.

Using Information Exchange Administration Services, you can set up carbon copy relationships that specify to whom you copy messages and the type of data you want to carbon copy.  [Return to questions]

What is a carbon copy relationship?

A carbon copy relationship involves several users who participate in the following ways:

• As a "requester" who defines the relationship that generates a carbon copy.
• As a "partner" who can either receive the original message sent by the requester or send an original message to the requester. These actions generate a carbon copy.
• As a "recipient" who is designated to receive the carbon copy of the original message.

You identify messages that are candidates for carbon copy processing by specifying the following criteria in the relationship:

• The type of carbon copy relationship (send or receive)
• The type of data that generates the carbon copy (all data or EDI data)
• The partner who sends or receives the original message (You can specify one partner or all partners.)
• The recipient of the carbon copy message

You can also specify additional criteria such as a message name, or a message class, or both.

You can create as many relationships as you need for each data type. There are additional charges associated with carbon copy. For complete information about carbon copy relationships, see the chapters about carbon copy in the Information Exchange Administration Services User's Guide.

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How do I order Information Exchange and Information Exchange Administration Services?

Contact Us for ordering information.

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Who can answer billing or pricing questions?

Your billing invoice lists a telephone number that you can call for inquiries.  [Return to questions]

How do I get documentation?

You can view Information Exchange online documentation on the Publications page.

To view or print the files, you need to use the Adobe Acrobat Reader. You can download a free copy from the library page. If you prefer to order a hardcopy publication, go to the above library page to get the publication number and then Contact Us.    [Return to questions]

Why does Information Exchange Administration Services for the Web require an ESO password?

To log on to the Web site, you must be registered for Information Exchange and Information Exchange Administration Services. Once you are registered, you will have an Information Exchange account ID, user ID, and password to use.

For security reasons, in order to log on to the Web site, your password must be an Extended Security Option (ESO) password. If you have a password that is not currently an ESO password, you must change it to an ESO password. To learn the ESO password rules, click the "ESO password rules" link on the Web site logon page. You can use either the Web site or the full-screen emulator version to change your password.  [Return to questions]

How do I use the Internet IE/FTP gateway?

You must register to use this service. You must also have a secure FTP client. New IE/FTP 1.4.1 customers will receive a pair of Identification tokens when they register for the Internet gateway. They can use these tokens to obtain a certificate from the registration Web site (https://pki.services.ibm.com).

Existing Information Exchange customers who wish to use 1.41 can obtain identification tokens using the self-registration process described on the registration Web site (https://pki.services.ibm.com).

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How do I use my key/certificate?

This depends entirely on the client software you are using. Refer to your user manual or contact your product vendor.
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Occasionally, my transfers fail. What should I do?

If your transfers usually complete successfully, occasional failures could simply be due to network problems on the Internet. Try to connect again. If you have an automated script that connects for you, then it is a good idea to implement retry logic.
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Many graphical FTP clients assume the output produced from an Is-l command will be in the format produced by a Berkley Unix FTP server. The responses by the IE/FTP gateway contain different information and, therefore, the client is unable to parse the replies from the server.
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Can I be informed when a new message is placed in my Information Exchange mailbox so that I don't have to keep connecting to find out?

Yes, this service is available via IP Notification Manager (IPNM). However, this service is only suitable for customers with leased-line connections. Refer to "Message-arrival notifications" on page 129 of the Information Exchange via TCP/IP FTP Gateway User's Guide.

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I can log in to the gateway, but it fails if I send an Is command or try to get a file. Why?

You may have a firewall set up that is preventing the server from setting up another connection from itself back to your machine. Try using passive transfer mode on a client that supports the PASV command.
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Yesterday, I could connect to the gateway, but today I cannot reach it at all. Why?

This is usually due to a change on the local network. Ask your network administrator if there have been any changes. For example, is there a new firewall?
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Why does the data I receive from a certain trading partner appear corrupted?

This could be due to the translation table that you or your trading partner are using. There are simple translation tables in the support directory. For more details, see "Retrieving support files" on page 45 of the Information Exchange via TCP/IP FTP Gateway User 's Guide.

This could also be due to sending or receiving the file in a different way. For example, if the file was sent in ASCII mode and received in BINARY mode.
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Where can I find help and information?

The support directory contains information files, technical specifications, sample scripts, and translate tables. For more details about receiving files from the support directory, see  "Retrieving support files" on page 45 of the Information Exchange via TCP/IP FTP Gateway User 's Guide.

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What are the password rules when using the IE/FTP gateway?

The rules are the same as those specified for Information Exchange; the most important is: You should never use your user ID as a password. For a complete list of passwords rules, see the Information Exchange Administration Services User's Guide .

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